Privacy policy

PRIVACY POLICY Growers Hub Last updated: April 28, 2026

INTRODUCTION

Growers Hub operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Growers Hub is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

This Privacy Policy is governed by and complies with the New Zealand Privacy Act 2020. If you have any questions or concerns about how your personal information is handled, please contact us using the details provided at the end of this policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

COOKIES AND TRACKING TECHNOLOGIES

We and our third-party partners use cookies and similar tracking technologies (such as pixels and web beacons) when you visit our Services. These technologies help us operate the Services, remember your preferences, analyse site usage, and deliver relevant advertising.

Types of cookies we use include:

• Essential cookies: Required for the Services to function, including shopping cart and checkout functionality.
• Analytics cookies: Help us understand how visitors interact with our site (e.g. Google Analytics).
• Marketing and advertising cookies: Used to show you relevant advertisements on our site and on third-party platforms such as Facebook, Instagram, and TikTok, based on your browsing and purchase activity.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases.

Marketing and Advertising We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

You may have a right to direct us not to share information about you for the purposes of targeted advertising based on your online activity. You can exercise that right by contacting us using the details below.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy. Depending on where you live, you may exercise certain rights with respect to your personal information at the Shopify Privacy Portal: https://privacy.shopify.com/en.

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

We are a New Zealand business and our primary operations are based in New Zealand. However, please be aware that some of the third-party services we use — including Shopify (which is headquartered in Canada and operates servers in the United States) — may store and process your personal information outside of New Zealand.

We take reasonable steps, as required by Principle 12 of the New Zealand Privacy Act 2020, to ensure that any overseas recipients of your personal information are subject to privacy obligations that are comparable to those required under New Zealand law. In particular, we rely on Shopify's own privacy framework and contractual commitments to protect your personal information when it is processed offshore. You can review Shopify's privacy commitments at https://www.shopify.com/legal/privacy.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country already determined to provide an adequate level of protection.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure, in accordance with Principle 5 of the New Zealand Privacy Act 2020. Our website uses SSL (Secure Socket Layer) encryption, and the Shopify platform maintains industry-standard security practices. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies. We will not retain your personal information for longer than is necessary for the purpose for which it was collected.

YOUR RIGHTS AND CHOICES

Under the New Zealand Privacy Act 2020, and depending on where you live, you have the following rights in relation to your personal information:

Right to Access / Know You have the right to request access to personal information that we hold about you. We will respond to your request within 20 working days, as required by the Privacy Act 2020.

Right to Correct You have the right to request that we correct any inaccurate personal information we hold about you. We will respond to correction requests within 20 working days.

Right to Delete You may have a right to request that we delete personal information we maintain about you, subject to certain legal exceptions.

Right of Portability You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

To exercise any of these rights, please contact us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests.

You may also designate an authorised agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us in the first instance using the contact details provided below and we will do our best to resolve your concern.

If you are not satisfied with our response, under the New Zealand Privacy Act 2020 you have the right to make a complaint to the Office of the Privacy Commissioner (OPC). The OPC investigates complaints about interferences with privacy. You can contact the OPC at:

Office of the Privacy Commissioner Website: www.privacy.org.nz Phone: 0800 803 909 Online complaint form: https://www.privacy.org.nz/your-rights/making-a-complaint/

If you reside outside New Zealand, you may also have the right to lodge a complaint with your local data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law. We encourage you to review this policy periodically.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Growers Hub 89 Ellice Road, Unit 6a Wairau Valley Auckland 0629 New Zealand

Email: Sales@growershub.co.nz Phone: 09 948 3474